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How can I exchange my item?
If you need to return an item, please contact us at info@trugala.com, and a customer service representative will walk you through the returns procedure. If your order has been placed within the last 24 hours, please wait to receive your delivery before seeking a refund, since all orders are put into fulfilment 24 hours after they are submitted. Please keep in mind that the shipping price you pay when you place your order is non-refundable until it has been processed and forwarded to fulfilment.
Return Policy
To be eligible for a return, your item must be unworn or unused, with tags, in its original packaging, and in the same condition that you received it. You will also want a receipt or proof of purchase. Unless the item was damaged upon arrival, the purchaser is liable for return shipping expenses. If your return is accepted, you will be refunded for the amount of the jewellery you purchased, less any applicable shipping expenses.
Personal Information Collection
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technology we use
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Do Not Follow
Please keep in mind that we do not change our data collection and usage methods when we detect a “Do Not Track” signal from your browser because there is no common industry understanding of how to respond to such signals.
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