When purchasing from Ohshaj.com, it’s important to understand their shipping and return policies before completing your order. Their policies are fairly standard for an online retailer, but there are a few key points to keep in mind:
Shipping
Ohshaj offers free standard shipping on all orders over $50 within the contiguous United States. For orders under $50, a flat rate of $5.99 will be charged for standard shipping. Ohshaj also offers expedited shipping for an additional fee if you need your items quickly.
Once your order has shipped, you will receive a tracking number via email to monitor your package’s delivery status. Most items will ship within 1 to 2 business days of placing your order. However, please allow additional time for your package to transit and be delivered, typically 3 to 7 days for standard shipping.
Returns
Ohshaj accepts returns on most unused and unopened items within 30 days of delivery for a full refund. To initiate a return, you must contact Ohshaj’s customer service team to obtain a Return Merchandise Authorization (RMA) number. Ship the item(s) back to Ohshaj within 5 days of receiving the RMA. Be sure to include the RMA number on the outside of the return packaging.
Refunds may take up to 10 business days to process once your return has been received and inspected. Return shipping costs are the responsibility of the customer. We suggest you use a carrier that offers package tracking for your protection.
Exceptions
Some products like clearance items, bundle deals, and personalized or customized products are final sale and cannot be returned or refunded. Make sure you understand the return eligibility before purchasing these types of items from Ohshaj.
By understanding Ohshaj’s shipping timeframes and return policy details ahead of your purchase, you can buy with confidence knowing exactly what to expect and how to take action if needed. Be an informed shopper and you’ll have a smooth experience with this retailer.
Ohshaj Customer Reviews: What Buyers Are Saying
Based on reviews from verified Ohshaj customers, opinions on the retailer seem to be mixed. Some report very positive experiences with great deals and prompt shipping, while others warn to be wary of misleading marketing tactics and poor customer service.
Positive Reviews
Those who had good experiences with Ohshaj praise the significant discounts and fast, free shipping offered on select items. For example, one reviewer said, “I got a KitchenAid stand mixer for over 50% off the retail price. Free 2-day shipping was included. An amazing deal and it arrived quickly in perfect condition.” Some mention high quality products and great value for the money.
Negative Reviews
However, many reviewers caution shoppers about misleading product images and descriptions on the Ohshaj website. One wrote, “The jacket I ordered looked high-quality in the photos but was clearly cheaply made when it arrived. The material was thin, scratchy and poorly tailored.” Several mention issues with sizing or products that looked nothing like the images on the website.
A common complaint is poor customer service and complicated return policies. “I received a defective item but couldn’t get through to their customer service for days. When I finally did, they refused to accept a return and refund because it was past the short return window, even though the item was broken,” said one reviewer. Others report unauthorized charges on their credit cards after shopping with Ohshaj.
Our Verdict
While Ohshaj does seem to offer some legitimate deals on brand-name goods, their misleading marketing, subpar customer service and questionable billing practices would make us hesitant to recommend them. There are many other reputable retailers that offer good value without these potential pitfalls. Our advice would be to avoid this company and shop elsewhere.
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