Rebeya engages in rampant vanity sizing to make customers feel good about fitting into a smaller size. Their size “small” is more like an extra-small or medium in other brands. And their “medium” is really a large. Vanity sizing may make you feel skinny for a minute, but the truth comes out when the too-big clothes don’t flatter your figure.
Inconsistent quality
The quality and fit of Rebeya’s clothing varies widely between items and collections. One t-shirt or pair of jeans may fit perfectly and become your favorite, while the next item in the exact same size is unwearable. Their quality control seems to be lacking, leading to a high degree of variability in the cut, stitching and overall fit of their clothes.
Recommendation
Due to the unreliable sizing and quality, I recommend sizing up in Rebeya clothing and checking detailed reviews that provide specific measurement info before purchasing. Or avoid shopping with them altogether unless you don’t mind the risk of receiving ill-fitting or poor quality clothing. Their low prices may seem appealing, but you often end up wasting money on items you can’t actually wear. For affordable and stylish clothing with consistent sizing, you’re better off trying other retailers.
Rebeya’s Atrocious Customer Service
Rebeya’s customer service is shockingly poor. If you have an issue with your order or need to return an item, good luck getting a response.
People have reported waiting weeks or even months to hear back from Rebeya’s customer service team after emailing them about problems with their orders. The lack of communication is unacceptable. By the time you finally do get a reply, it’s often an automated message that doesn’t actually address your concerns. Trying to call them is pointless too, as their phone lines seem perpetually busy or go straight to an automated message.
For a company that relies so heavily on online sales, Rebeya’s lack of customer service is a major failing. No one wants to feel like they’re shouting into the void after spending their hard-earned money. If you receive a damaged or defective product, getting a refund or replacement should not be an uphill battle.
The few times Rebeya does respond to customer complaints, their solutions are wholly inadequate. Rather than apologize and take responsibility, they make excuses and blame the customer. They refuse refunds and returns even when their products are clearly faulty.
Some people have turned to doing chargebacks on their credit cards just to get Rebeya’s attention, while others have given up entirely on receiving any customer support. They leave angry reviews warning others about Rebeya’s atrocious treatment of their customers.
Until Rebeya makes major improvements to their customer service, I cannot recommend buying from them. No amount of cute and affordable clothing is worth the frustration of dealing with a company that refuses to support their customers or take accountability for mistakes. There are too many other ethical clothing brands out there to waste your time and money on a company like Rebeya.
How Rebeya Ripped Us Off
Rebeya Clothing’s business practices left us feeling cheated and deceived. Their shady policies and subpar customer service should make any potential customer wary of giving them their hard-earned money.
We placed an order with Rebeya for two dresses and a blouse, totaling over $300. The items took over three weeks to arrive, despite Rebeya’s promise of 5-7 business day shipping on their website. When the package finally showed up, the items were not what we ordered. The dresses were a different size and color than we selected, and the blouse was missing altogether.
We immediately contacted Rebeya’s customer service to report the issue and request a refund. After multiple calls and emails, a representative finally responded and asked us to ship the incorrect items back at our own expense before they would issue a refund. We paid $30 to return the items, then heard nothing from Rebeya for over a month.
After posting about our terrible experience on social media, Rebeya finally contacted us again. However, instead of an apology and refund, we received a cease and desist letter threatening legal action if we did not remove our negative reviews! Rebeya’s unethical behavior and failure to take responsibility show that they do not value their customers or integrity.
In the end, we were out $300 for an order we never received as well as $30 for return shipping. Rebeya made no effort to remedy the situation or make things right. Unfortunately, our experience is not unique. Rebeya Clothing has a pattern of ripping off customers with deceptive policies, shoddy products, nonexistent customer service, and legal threats to silence complaints. Save yourself the headache and financial loss – avoid Rebeya Clothing at all costs. Their business practices will leave you feeling swindled with little recourse. You deserve to shop with companies that treat you, and your money, with respect.
4 Better Clothing Retailers to Shop Instead of Rebeya
Avoid shopping at Rebeya Clothing and instead consider these alternative retailers:
Old Navy
Old Navy is a popular, budget-friendly option for stylish and comfortable clothing. They frequently run sales offering up to 50% off everything from t-shirts and jeans to dresses and swimwear. Old Navy’s sizes are very inclusive, ranging from size 00 to size 30 for most styles. They also have dedicated maternity, tall, and petite sections.
Target
Target’s Universal Thread and A New Day brands offer trendy and affordable clothing for women, men and kids. Their sizes range from XS to 4X for most styles. In addition to clothes, Target also sells shoes, accessories, and home goods—so you can easily find everything you need in one place. They frequently have coupons and Cartwheel offers to save even more.
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